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Contacting Timecrest Support

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  • Contacting Timecrest Support

    This discussion forum is a good place to discuss issues you have with Timecrest, in case other people know about workarounds. That said, we encourage everyone to contact our official Timecrest support team, as they are able to share your game data with the engineers and fix bugs, and fix your game if you are blocked from progressing.

    Here are the instructions on how to contact our support team:

    1. Open the Timecrest App

    2. Hit back

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    3. Tap on 'Settings'

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    4. Tap on 'Contact Support'

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    An email compose dialog will appear. Type in the details of your bug in the message content.

    There will be some game data in the attachments. Please do not delete this as the support team will use it to debug your issue. No personally identifiable information will be sent to us, and the only diagnostic data sent is the game information and platform information.